Genesys Purecloud Architect Guide: Foundational approaches to design principles and scalable, secure, reliable implementation

Genesys PureCloud Architecture Development Guide: A Comprehensive Blueprint for Cloud Contact Center Excellence

Master the architecture and implementation of one of the industry's leading cloud contact center platforms with this authoritative guide. Written for architects, developers, and technical leaders, this comprehensive handbook delivers deep insights into building and optimizing contact center solutions using Genesys PureCloud.

This practical guide covers everything from foundational microservices architecture to advanced security implementations, featuring:

• In-depth exploration of AWS infrastructure integration and event-driven design principles
• Detailed strategies for achieving scalability, reliability, and geographic redundancy
• Complete security framework implementation guidelines with compliance standards
• Advanced data management and integration techniques
• Step-by-step configuration guidance for platform optimization
• Real-world integration scenarios with CRM and ERP systems
• Essential monitoring and reporting strategies for peak performance

Perfect for both experienced architects and newcomers to the platform, this hardcover edition includes detailed diagrams, practical examples, and best practices drawn from real-world implementations. Whether you're building a new contact center solution or optimizing an existing one, this guide provides the architectural insights you need to succeed with Genesys PureCloud.

Essential reading for:

• Solution Architects
• Technical Project Managers
• DevOps Engineers
• Contact Center Administrators
• Integration Specialists
• IT Directors and Managers